Public offer

This is a translation for convenience. In case of any discrepancy, the Ukrainian version prevails.

on the provision of information and consulting services

Version of 22.10.2026
Sole proprietor Kudryk Oksana Hryhorivna (taxpayer ID (RNOKPP) 3655709204), operating under the Softful Career brand (hereinafter the “Contractor”), offers any natural person with legal capacity (hereinafter the “Client”) to conclude a contract for the provision of information and consulting services on the terms of this public offer (hereinafter the “Offer”) in accordance with Articles 633, 641 and 642 of the Civil Code of Ukraine.

1. Definitions

1.1. Website: the Contractor’s website at softfullcareer.com.

1.2. Services: information and consulting services in career consulting: one-off sessions, career support and other formats, the description and price of which are published on the Website.

1.3. Session: an online video meeting between the Contractor and the Client via Google Meet.

1.4. Materials: documents, templates, Notion boards, guides, session summaries and other materials that the Contractor provides to the Client.

1.5. Acceptance: full and unconditional acceptance of the terms of the Offer by paying for a Service.

2. Subject matter

2.1. The Contractor provides the Client with the Services the Client has chosen, and the Client pays for them on the terms of the Offer.

2.2. The composition, scope, duration and price of each Service are determined by its description on the Website at the time of payment.

2.3. Career support and packages with payment for the result (success fee) are provided on the basis of a separate written contract. In matters not regulated by such a contract, this Offer applies.

2.4. The Services are of an information and consulting nature. The Contractor is not an employment intermediary, does not conclude employment contracts on behalf of the Client and does not guarantee a job offer. The hiring decision is made by the employer.

3. Acceptance and conclusion of the contract

3.1. The contract is considered concluded from the moment the Client pays for the chosen Service.

3.2. By making the payment, the Client confirms that they have read the Offer and the Privacy Policy and agree to them.

4. Procedure for providing the services

4.1. Sessions are held online at a time agreed by the Parties. The Contractor sends the meeting link no later than 2 hours before the start.

4.2. The Client may reschedule a Session by notifying the Contractor no later than 24 hours before its start. A Session may be rescheduled no more than 2 times.

4.3. If the Client does not attend a Session or is more than 15 minutes late without notice, the Session is considered held.

4.4. If the Contractor is unable to hold a Session, the Contractor offers another time. If the Client does not agree to another time, the Contractor refunds the payment for the Session that was not held.

4.5. After each Session the Contractor sends the Client a written summary with the key conclusions and the actions to take before the next meeting.

4.6. A Service is considered fully provided after the Session (Sessions) specified in the Service description has been held. If the Client has not sent written objections within 3 working days, the Service is considered accepted.

5. Price and payment

5.1. The prices of the Services are stated on the Website in US dollars as an equivalent. Payment is made in hryvnia at the official exchange rate of the National Bank of Ukraine on the day the invoice is issued, to the Contractor’s account using the details in section 13 or by another method indicated on the Website.

5.2. For non-resident Clients, payment in foreign currency using separate payment details is possible.

5.3. The Services are paid for on the basis of 100% prepayment unless a separate contract provides otherwise.

5.4. The Contractor is a single tax payer and is not a VAT payer.

5.5. The Contractor may change the prices on the Website. The price of Services already paid for does not change.

6. Rights and obligations of the Contractor

6.1. The Contractor undertakes to:

• provide the Services with quality, in good faith and within the agreed time frames;
• reply to the Client’s messages within the scope of the chosen package (for career support: within 12 hours on working days);
• keep the Client’s information confidential;
• honestly inform the Client if their request is outside the Contractor’s competence.

6.2. The Contractor has the right to:

• refuse to provide a Service if the Client’s request is outside the Contractor’s competence, with a refund of the amount paid;
• stop providing the Services in the event of abusive behaviour by the Client or systematic failure to keep the agreements.

7. Rights and obligations of the Client

7.1. The Client undertakes to:

• provide accurate information about their experience and situation;
• pay for the Services on time;
• attend the Sessions at the agreed time;
• keep the agreements between Sessions where the chosen Service requires it.

7.2. The Client has the right to:

• receive the Services in accordance with their description;
• reschedule Sessions in accordance with clause 4.2;
• receive the Materials for personal use.

8. Refunds

8.1. The Client may withdraw from a Service before the first Session begins and receive a full refund.

8.2. If, after the first Session of career support, the Client considers that the Service does not meet their expectations and notifies the Contractor in writing within 48 hours, the Contractor refunds 100% of the amount paid.

8.3. In other cases, the price of the Sessions not provided is refunded, less the price of the Services already provided and the Materials already handed over.

8.4. Refunds are made within 10 working days of receiving the Client’s written request, by the same method used for the payment.

9. Confidentiality and personal data

9.1. The Contractor does not disclose information received from the Client, including the fact of the job search, the contents of the CV, correspondence, information about interviews and salary expectations.

9.2. The Contractor shares the Client’s data with employers or recruiters (for example, for a referral) only with the Client’s separate consent for each company.

9.3. Personal data is processed in accordance with the Law of Ukraine “On Personal Data Protection” and the Privacy Policy published on the Website.

9.4. The Contractor may use the Client’s anonymised case studies and reviews for marketing purposes only with the Client’s written consent.

10. Intellectual property

10.1. The Contractor’s Materials, methods, templates and guides are protected by the Contractor’s copyright. The Client may use them only for personal needs, without distribution, resale or public posting.

10.2. The CV, cover letters and other documents created for the Client on the basis of the Client’s data may be used by the Client without restriction.

11. Liability

11.1. The Parties are liable for failure to perform their obligations in accordance with the legislation of Ukraine.

11.2. The Contractor is not responsible for employers’ decisions, the outcomes of interviews, or decisions the Client has made independently on the basis of the recommendations received.

11.3. The Contractor’s total liability is limited to the amount paid by the Client for the relevant Service.

12. Force majeure, disputes, term

12.1. The Parties are released from liability for failure to perform their obligations due to force majeure, including martial law, hostilities, and prolonged power or communication outages. In such a case the Session is rescheduled to the nearest possible time.

12.2. Disputes are resolved through negotiations and, if no agreement is reached, in accordance with the legislation of Ukraine.

12.3. The Offer is valid from the moment it is published on the Website until it is withdrawn. The Contractor may amend the Offer. A new version takes effect from the moment of publication and does not apply to Services already paid for.

13. Contractor’s details

FOP Kudryk Oksana Hryhorivna
Taxpayer ID (RNOKPP): 3655709204
IBAN: UA983220010000026004310094194
Bank: JSC “UNIVERSAL BANK”, bank code (MFO) 322001, bank registration number (EDRPOU) 21133352
Address: Lviv, 5 Kniahyni Olhy St.
Email: [email protected]